Question 1

What is Voicebot AI and what is it used for?

Accepted Answer

Voicebot AI conducts voice conversations according to configured scenarios. It can answer questions from supplied knowledge, collect information from a caller, and pass the result to the next support step. The scope depends on the selected model, knowledge base, integrations, and settings of the specific implementation.

Question 2

How do I start with Voicebot AI?

Accepted Answer

Start on the homepage or pricing page to choose a direction. After creating an account, configure the conversation scenario, knowledge sources, escalation rules, and — when needed — the booking flow. Before launch, run test conversations and check the answers for the most important cases.

Question 3

Can Voicebot AI handle bookings?

Accepted Answer

Yes. Voicebot AI can be connected to the Booking System when the selected scenario and configuration include that option. During a call it can collect the required information, present available options, and pass the caller to the appropriate booking flow. Integration details and automation scope depend on your process — request a Voicebot demo.

Question 4

What is the Booking System?

Accepted Answer

The Booking System publishes available times and organizes requests for appointments or other events. You configure availability rules that match your process, while people booking receive a clear path to select a time. Explore the Booking System to see its current scope.

Question 5

How does the Voicebot and Booking System connection work?

Accepted Answer

First, describe the service, availability, and rules the Voicebot should follow. Then configure the calendar and the hand-off scenario for a booking. Testing covers both the conversation and the save or redirect step in the booking process. Available options depend on current integrations and account configuration; see the documentation for guidance.

Question 6

Can I use the Booking System without Voicebot AI?

Accepted Answer

Yes. The Booking System can operate as a standalone booking channel. Voicebot AI is an optional channel that can be added later when you also want to handle voice conversations. Open the Booking System page to choose an approach for your process.

Question 7

Is the text chatbot still available?

Accepted Answer

Yes. The text chatbot is available as a standalone product for conversations and knowledge-base support. The primary Voicebot AI + bookings direction remains available for phone and booking scenarios; choose the chatbot independently or connect it to bookings when the selected configuration includes that option. See the chatbot page, Voicebot and Booking System, and pricing page.

Question 8

What is the standalone text chatbot?

Accepted Answer

It is a web conversation channel that you can run independently of Voicebot AI and the Booking System. The chatbot answers questions from a configured knowledge base; the scope of answers, escalation, and available options depends on your account configuration. Explore the text chatbot or open the pricing page.

Question 9

Can the text chatbot work without Voicebot and bookings?

Accepted Answer

Yes. The text chatbot can be a standalone website channel when you need question and information handling in text conversations. Voicebot AI and the Booking System are optional components to add when they fit your process. Check the current scope on the chatbot page and pricing page.

Question 10

How does the Chatbot + Booking System option work?

Accepted Answer

The chatbot conducts a text conversation and, when the selected configuration includes that integration, can pass a person into the booking flow or collect information for the next support step. Availability and scope depend on configuration and current integrations; review the Booking System and pricing page for the available approach.

Question 11

How is Chatbot + bookings different from Voicebot + bookings?

Accepted Answer

Chatbot + bookings serves a website text channel, while Voicebot + bookings serves voice conversations. Both can use a booking flow when the selected configuration includes it. Choose based on the channel where customers most often need answers; the primary Voicebot AI + bookings direction remains available on the homepage.

Question 12

How should I choose a solution for my process?

Accepted Answer

Start by describing repeated questions, how bookings are accepted, availability hours, and situations that require a hand-off to a person. This helps select the Booking System alone, Voicebot AI alone, or both channels together. The documentation helps prepare your data, while the demo form is useful for a non-standard scenario.

Question 13

Where can I check current pricing and terms?

Accepted Answer

Current plans, feature scope, and ways to get started are published on the pricing page. We do not put fixed amounts or limits in this FAQ because the offer and configuration may change. For a solution tailored to your process, describe your needs in the demo form; terms will be presented before you start.

Question 14

How is data protected?

Accepted Answer

Processing scope and safeguards are described in the privacy policy, terms of service, and, where applicable, the DPA. We do not assume one access level or retention period for every implementation: these depend on configuration, integrations, and user roles. Before sending production data, review the settings and limit data to what is necessary.

Question 15

What data may be processed?

Accepted Answer

Depending on the features you use, this may include account data, Voicebot or calendar configuration, supplied knowledge-base content, conversation and booking data, and technical information required for operation and support. The privacy policy defines the exact purposes, legal bases, and retention periods. Do not submit sensitive data unless it is needed for your process.

Question 16

How can I exercise my data rights?

Accepted Answer

Describe a request for access, rectification, deletion, restriction, or portability through the Support Center. We verify the scope of the request and respond according to the privacy policy and applicable law. We do not promise a fixed completion time in this FAQ because it depends on the type and scope of the request.

Question 17

What should I do if Voicebot, a booking, or the panel does not work?

Accepted Answer

Refresh the page, check the connection, and make sure you are using an up-to-date browser. Note the time, page address, failed step, and — when safe — the error message. Do not send passwords or sensitive data in a report. Then use the Support Center; the documentation may also help with configuration questions.

Question 18

Where can I get help?

Accepted Answer

Use the Support Center for questions about Voicebot, the Booking System, and the text chatbot. Before contacting support, prepare the goal, feature in use, and expected result. For a Voicebot and booking scenario, you can go directly to the demo form. This FAQ does not promise guaranteed response times or continuous availability.

Question 19

Where can I find legal documents and documentation?

Accepted Answer

Service-use documents are available in the terms of service, privacy policy, and DPA. Configuration instructions are available in the documentation. If a document does not cover your case, describe the context in the Support Center before starting the implementation.

Question 20

Will the solution support my language and industry?

Accepted Answer

Capabilities depend on the selected voice model, the quality of the materials, and the scenario. We do not declare a fixed number of supported languages or readiness for every industry. During a Voicebot demo, you can check the required language, vocabulary, escalation path, and booking process using representative examples.

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Help Center: Voicebot AI, booking system and text chatbot

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Help Center: Voicebot AI, booking system and text chatbot

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