Inform
Answer questions covered by the supplied materials and instructions.
Text Chatbot · customer service
Answers begin with your rules.
The chatbot uses prepared company information and conversation instructions. It helps with repeat questions and routes out-of-scope cases to your configured contact path.
Conversation scope01 02 03
Knowledge first. Answers second.
Prepare your offer, policies, common questions and human handoff path. Review the replies before publishing.
You keep control
The chatbot should not invent offer terms or promise actions that were not configured.
Organise
Collect relevant context and guide the visitor towards the right next step.
Hand off
When a person is needed, point to the contact route selected in the configuration.
Next workflow
Service can lead to a booking.
When bookings are enabled and calendar rules are configured, a text conversation can continue into an available appointment flow.
Next step
Start with ten real customer questions.
They give us a useful first test scope and show what information the chatbot actually needs.