When customers write
A website widget and selected text channels for questions about your offer, rules and next steps.
Two products · different situations
Chatbot or Voicebot?
There is no single channel for every conversation. Text Chatbot answers on a website and selected text channels, while Voicebot handles a phone conversation. Choose according to how customers contact your business.
A practical comparisonCHATBOT VOICEBOT PROCESS
One objective. A different contact point.
Each product is configured separately. The scope of answers, integrations and actions depends on your scenario and the information you provide.
Use one channel or both
Choosing channels does not merge their management panels. Start by identifying where customers most often need an answer.
When customers call
A phone conversation based on your Voicebot configuration. It can include information and bookings when the scenario and integrations support them.
When a decision is needed
Compare inputs, service hours and required integrations. Automation is not assumed to fit every case.
Two next steps
Continue to the right product.
Start with the website or the phone. If you need both paths, define their scope and rollout order separately.
Not sure where to start?
Describe the first process you want to improve.
That makes it easier to identify the channel, knowledge scope and integrations needed.